Managing Merchants
Onboard, monitor, and manage merchants within your partner portfolio.
What it is
The merchants list is your portfolio view. Each row summarizes lifecycle state, processing volume, and activation status. The detail page exposes configuration, contacts, and aggregate transaction metrics — but never raw transaction data, per the data isolation policy.
Pending
Application submitted, under review
Active
Approved and processing payments
Suspended
Temporarily disabled, requires action
When to use it
Open this page when onboarding a new merchant, chasing a stalled application, or auditing portfolio health.
Step-by-step
- Open Merchants.
- Click Add Merchant to start manual onboarding, or use the Partner API for programmatic flows.
- Track applications via the lifecycle badges; click a row for the detail view.
- From the detail view, update settings, toggle payment methods, or initiate suspension.
Common pitfalls
Partners cannot see individual merchant transactions — only aggregates. If a merchant needs transaction-level support, route them to APT support or have them grant you delegated access.